Free fitting tool, spring bars and postage for orders over £20

Terms and Conditions

Taxes, Duties and Delivery 

We will dispatch your order in line with the delivery option chosen by you during the order process. Orders will be posted to the delivery address as provided by you, in a timely manner. However, the time it takes for delivery shall not form the essence of the contract. Orders placed after 3pm (BST) will be sent on the next working day. Orders received on weekends or Bank Holidays will be processed on the next working day.

For items shipped outside the UK you may have to pay import duties and taxes which are applied upon reaching your country. You must cover any additional charges for customs clearance.

Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities.

Intellectual Property and Trademarks

All trademarks, registered or unregistered design rights, copyrights, confidential information, photographs, sketches, images, narratives, know-how and other intellectual property rights of any nature in all products and materials supplied by us are owned by Darlena Limited.

Governing Law

This contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, Laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English Courts.

Limitation of Liability

Our entire liability for any claims shall not exceed the purchase price, and any postage costs, for the products supplied by us to you. We shall not be liable for any injury (other than death or personal injury) damage or loss, including customer loss, regardless of if this arises from a breach of duty of contract or in any other way.

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any of the materials, from this website.

Liability

We do not accept any liability for any errors and/or emissions contained in our website and reserve the right to change information, prices, specifications of listed products and services at any time without notice.

If an error is discovered in the price of products that you have ordered, we will inform you as soon as possible. We will be under no obligation to fulfil an order for a product or service that was advertised at the incorrect price.

The products sold on our website are provided for domestic and consumer use. We do not accept any liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from any claims of third parties arising out of the use of any products or services purchased.

We have no liability to you for any delay in the delivery of products ordered by you or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock outs, riots, civil commotion, malicious damage, explosion, governmental actions, and other similar events.

We will not be liable in contract, tort (including, without limitation, negligence) pre-contract or other representations, other than fraudulent or negligent misrepresentation.

Product Specification

Product specification can be found on the relevant product webpage. Darlena reserves the right to alter specifications from those stated. This does not affect your statutory rights.

Returns and Exchanges

If you would like to return your strap or item for a refund or exchange, you can do within 30 days of receipt. It must be unworn, and in perfect condition with all of its original detailing and paperwork intact.

Guarantee

All our watch straps come with a 12-month warranty. Please note, fair wear and tear is not covered under the warranty. The loops (or keepers) on both leather and rubber straps must be fairly thin and modest in order to function correctly and being located under the wrist they are naturally more susceptible to abrasion and damage if not looked after. If you look after them properly with care they will last for years. However, if you rub them on something mildly abrasive every day so they begin to physically wear down – that is fair wear and tear.

Legal Title

The legal title to the products and the risk in the products will pass to you on delivery of the products

Claims

Claims relating to any damage, delay or even partial loss of products in transit must be made in writing to Darlena within 7 days of the delivery. Reasonable opportunity should be afforded for us to investigate any claim. If requested, the products subject to the claim, shall be swiftly returned to us for inspection.

Pricing and Payment

All prices displayed for products on www.darlenawatchstraps.com are subject to change without notice. These prices are inclusive of VAT at the current rates and are listed in pounds sterling. These prices are exclusive of delivery charges. The total cost of your order is the price of the products, less any promotional discount, if applicable, and the delivery charges.

Order

Shortly after placing your order you will receive order confirmation by way of email acknowledgement. However, please be aware that this does not constitute an acceptance of your order. Once we have sent an email confirming the dispatch of your order a contract between us will thence be formed.

Payment

We accept most major credit/debit cards and also PayPal. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Promotional Discount

If you have a promotional discount code, just enter the code within the relevant box on the order page. This automatically updates the price of the product ordered. 

Taxes, Duties and Delivery 

We will dispatch your order in line with the delivery option chosen by you during the order process. Orders will be posted to the delivery address as provided by you, in a timely manner. However, the time it takes for delivery shall not form the essence of the contract. 

For items shipped outside the UK you may have to pay import duties and taxes which are applied upon reaching your country. You must cover any additional charges for customs clearance.

Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities.

Company Information

This site is operated by Darlena Limited. We are a company registered in England and Wales under company number: 896533 and have our registered office at: Filer Knapper, 10 Bridge Street, Christchurch, Dorset, BH23 1EF. We are a limited company.

Vat Number: 185611455

To contact us, telephone our customer service line on +44 (0)1202 302010 or email: shop@darlena.co.uk

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